Aircel Mobile Company — Deducted my rs 75

Address:	400709
Website:	www.aircel.com

Sir, i got a message from aircel no on 31st dec morning 7.46am saying that "Thanks for subscribing unlimited videos 75"and than my rs 75 was deducted from my balance. I called customer care where i was told that due to blackout day it is not possible to take the complaint and i should call on 2nd of jan 2016, today when i called n spoke to the customer service person she said i may not be refunded as complaint is to be done within 24 hours...why the hail are they deduction balance on blackout day and without concern ...and also i have one more complaint that during tthe call my phone is kept on hold and ph call rate add get started. ..pls gv my balance rs 75 as soon as possible. ..