[Resolved] Aircel — Mobile main balance deduction regarding

sumandutta76

from Kolkata, West Bengal

Address:	122002
Website:	aircel.com

Mobile No#[protected]
Name: SUMAN DUTTA

Dear Official,

Yesterday afternoon without having any information an amount of Rd.27/- had been debited.

Without my consent caller tune for 22 days had been activated and for this Rd.22/- had been debited.

Tried to talk with your customer care, but due to system maintenance, he could not divide any information regarding this debit.

Now requesting Aircel through your platform to refund/credit the debited amount immediately and deactivate such caller tune service immediately.

Thanking You,

Yours truly,

Suman Dutta
Mobile:[protected]

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Aug 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2017

Aircel Customer Care's response Dear Customer (sumandutta76),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 03, 2017

Aircel Customer Care's response Dear Customer (sumandutta76),

We would like to inform you that the deducted amount for CRBT (caller tune) has been refunded to your account.

Warm Regards,
Aircel Social Media Team