[Resolved] Aircel — mobile number portability issues-[protected]

[Resolved] Aircel — mobile number portability issues-[protected]

P Prasanna Kumaravadivel K from Kanpur, Uttar Pradesh

Sir, My number [protected]. Iam trying to switch from aircel to jio. I had received port number. But every time i request to change from aircel to jio, aircel rejected reason pending dues. But on 21 dec 2017, i paid the pending dues, and i also paid in excess. I also had security deposit. I having excess amount on 31.12.2017. I have been rejected 3 time in a row. Ievery time i request to change they the aircel simply reject my request by simply saying pending dues. This is not fair aircel. U have to do what customer prefers. I need a solution. I need to port out from aircel. Give me a solution aircel. Was this information helpful? No (0) Yes (0)
Feb 6, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Jan 02, 2018 Updated by Prasanna Kumaravadivel K Unknown caller called to my number and asked for bank details& atm card details. he saids he is talking from aircel. but suddenly i realize it and shouted at him and cut the call. people beware call from number [protected] Verified Support Jan 02, 2018 Aircel Customer Care's response Dear Customer (Prasanna Kumaravadivel K), Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Jan 02, 2018 Aircel Customer Care's response Dear Customer (Prasanna Kumaravadivel K), We hope that our team got in touch with you and shared all the requisite details. Warm Regards, Aircel Social Media Team Verified Support Jan 03, 2018 Aircel Customer Care's response Dear Customer (Prasanna Kumaravadivel K), We would like to inform you that Aircel never demands OTP's, ATM pins or bank details of its customers. Kindly file FIR against these fraud calls. Warm Regards, Aircel Social Media Team
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Comments

Zohaib sheikh

from Jaipur, Rajasthan

Dear aircel . You are such a disgusting company . You are trying to hold the cuatomers by blocking the port service, and fooling the customersby saying that " the server is down ".
I need to get my port code as soon as possible .
Thanks
Zohaib sheikh

Aircel Customer Care's response, Jan 3, 2018

Verified Support

Dear Zohaib,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Concerned Aircel number:
The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jan 11, 2018

Verified Support

Dear Zohaib,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

Tikku1909

from Delhi, Delhi

Hi, I have tried to generate UPC code to switch from aircel to JIO but aircel is not providing UPC code after delivering 6 successful SMS to PORT [protected] at 1900.

My number is in Delhi circle.

Regards,
sachin

Aircel Customer Care's response, Jan 4, 2018

Verified Support

Dear Customer (Tikku1909),

As per our system check, informing that your Port Out request is already in progress and its expected resolution date is 12/01/2018.

Warm Regards,
Aircel Social Media Team