[Resolved]  Aircel — mobile recharge of rs.399

Sir, my name is hardesh kumar and my mobile number is[protected]Aircel). I have received a sms from aircel regarding recharge of ₹ 399 in which i'll received unlimited local+std calls plus 2 gb data per day for 84 days which i confirmed from aircel customer care too. Then i recharged from shop/retailer, he again check my best offers and tell me about that 84 days validity on ₹ 399 recharge. But when i recharged, i'll received only 28 days validity with 2 gb data only. Thereafter, i trying to call customer care but a message floated on call "all our representatives are busy with other caller, please wait or call again later". Thereafter call automatically disconnected. From that day to today i daily called customer care but same message is floated.

Sir, i am defence person and presently in j&k. Sir i can't go to retailer on daily basis. Request look into the matter and help me out please and give me my extra/offered validity please. This all incident was on 06 sept 2017 and my alternative number is [protected].

Thanks
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Sep 12, 2017
Complaint marked as Resolved 
First of all thanks to you and your team Sir. Secondly i want to state that no any call or SMS or email sent by Aircel company to me for resolving my complaint thats why I updated my complaint on 11/09/2017. Thanks Hardesh Kumar 91074-91730
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2017
Aircel Customer Care's response
Hi Customer(hardeshkmr),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Sep 11, 2017
Updated by hardeshkmr
Sir, This cheap thing not expected from reputed company like Aircel. Today i got message from Aircel showing that my problem has been resolved on 11/09/2017 (02 images attached). I don't know how my problem was resolved without contacting me and no any resolution conveyed to me through Call/SMS/email. What should I do, Sir ? Please help me.

Thanks
Hardesh Kumar
[protected]

Verified Support
Sep 12, 2017
Aircel Customer Care's response
Hi Customer(hardeshkmr),

We would like to inform you that as per system check you have already received (*399=UL + 84GB 84D) benefit against MRP 399 offer till Nov 28, 2017.

Warm Regards,
Aircel Social Media Team
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