[Resolved] Aircel — money deducted recharge not done

sandhyaranisahoo

from Morjim, Goa

Address:

Pune, Maharashtra, 411061

I have recharged 58 rupees for internet data from mobikwik app for the mobile number [protected]. The recharge was successful from mobikwik via id[protected] and money has also deducted from my account.

Recharge has not been done yet, its been more than 8 days now. I called aircel customer care more than 15 times but they are denying to refund the money.
Plz help me to get the refund.

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Oct 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Aircel Customer Care's response Dear Customer (sandhyaranisahoo),

We are forwarding your concern to our team. Meanwhile, please share the Recharge Date.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 25, 2017

Aircel Customer Care's response Dear Customer (sandhyaranisahoo),

We would like to inform you that we have checked the recharge details of your number but haven't found any such recharge of Rs 58.

Warm Regards,
Aircel Social Media Team

Aug 25, 2017

Updated by sandhyaranisahoo I have got an email from mobikwik that transaction of 58 rupees in successful they have also given reference id-MUR[protected] and operator id[protected] .plz recheck and confirm asp.

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Comments

sandhyaranisahoo

from Morjim, Goa

58 rupees recharged on 11 Aug and same amount has been deducted from my account on 11th Aug.
I recharged this amount from Mobikwik and mobikwik confirmed the recharge was successful vide operator id-MUR[protected].