Aircel — Money Deducted- STORE 25 Pack activated without any permission

Samyukta Basu

Address:

Kolkata, West Bengal

Hello team, My number is [protected]. On 10th of Sept and 23rd of Sept 2015 the AIRCEL service has deducted 25+25=50/- worth of balance from my account with a message saying some STORE 25 pack has been activated which I never activated in the first place. Looking at other complaints I understood that I'm not the only one they did this to. The service provider AIRCEL is going around with this scam and deducting balance on account of activating some worthless service packs without our knowledge. Please do something and get us back our money. The lady at the customer care kept on repeating one line : " We understand your problem but the money deducted cannot be given back. " Now, I'm really scared to use aircel. Like they would just go ahead and deduct my money activating anything they want without my approval. Do something to stop this, please. Samyukta Basu

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Samyukta Basu,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Samyukta Basu,

As per our system records Credit of Rs. 45/- has already been posted in your A/C from our end.

Regards,
Aircel Customer Care