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Mobile Service Providers
Aircel

Aircel — money deducted without my knowledge

Address:Chandigarh, Punjab

I was having Rs 166 in my Aircel mobile account number [protected] and I subscribed a net pack 50 Mb data pack for Rs 11 on the night of 22 june 2015 but to my surprise 23 morning my balance was showing as 0.8 paise. And during this period i havent made any call . where is my balance gone ??? when I am trying to call 121 their customer care number they are not allowing the call to mature by saying all executive busy I THINK THE COMPANY HAD MADE EXECUTIVES BUSY IN CHEATING CUSTOMER RATHER THAN HELPING THEM.
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7 Comments

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Comments

Then can you explain why you selling limited data packs ?? And why don't you inform the consumer about this when they apply for a limited data pack ???
And moreover what happened in my case which is really annoying is my data and balance consumed while i was sleeping and WAS NOT USING DATA :(
Reply
How can they consume the balance without giving any service ??
Reply
Hi catch,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social Care Team

Email us @[protected]@aircel.co.in
Reply
Dear catch,

You got charged Rs 155.20/- for Data Usage @10p/10KB post consumption of 50MB free data available in account. You have consumed 64.9 MB Data (approx.) on 22/Jun/15 including 50MB free data. No waiver applicable in this case.

Regards,
Aircel Social Care Team
Reply
Aircel Social Care Team can u Kindly tell me how this data consumed on my phone
have I given you any authority to apply this data on my mobile ????
I simply applied for a data pack of RS 11. beyond that who and how data consumed on my phone
kindly explain
dont u need a confirmation for any such service ????
Reply
I just want to know if i bought a limited data pack then how come data beyond that pack continued ???????????????
Reply
Dear catch,

We can not bar basic services which includes both VOICE & DATA till your are having balance available in your account.

Regards,
Aircel Social Care Team
Reply

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