Aircel — Money twice deducted but effect given only once

akghoshroy

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700010
Website:	aircel.com

I have recharged rate cutter for Rs.61/- on[protected] vide recharge ref no.KO80135684111465981111979 and KO80135684111465981358792 and transaction no GCMP[protected] and GCMP[protected] respectively at 14.29.40 and 14.33.50 hrs respectively first transaction on computer does not showed me as CONFIRMED so i again recharged for second time but deducted amount through credit card after my second transaction then i lodged my complaint on same day and you sent me a sms on[protected] that my problem has been resolved but till date i have not received back my money or my expiry date has not been extended you can also send me reply through my e mail [protected]@yahoo.co.in my mobile no is [protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer(akghoshroy),

We apologize for the inconvenience caused. We have forwarded your issue to the concerned department. We will get back to you with an appropriate resolution.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team