Aircel — Monthly packages are activated automatically without our knoweldge and money deducted for the same

Aircel — Monthly packages are activated automatically without our knoweldge and money deducted for the same

S Shameema1208 from Gurgaon, Haryana

I am Shameema. I hold this Aircel # [protected] from 2008. Its very bad to see our money getting deducted unwantedly for services that we did not request for. Its close to cheating and theft. I am strongly telling this bcoz this has happened many times this year. This deduction is strictly disturbing people who count each penny to spend amidst their high financial commitments and loans and dependents. Was this information helpful? No (0) Yes (0)
Aircel customer support has been notified about the posted complaint.
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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Shameema,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks &amp; Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear SHAMEEMA

Thanks for sharing your concern with us. Based on system validation we have found that your balance got deducted due to activation of VAS services through SMS. Charges found genuine and hence waiver is not possible.
To deactivate any VAS service you can just type STOP send to 155223 OR you can call on our toll free number 155223 for deactivation

Warm Regards
Aircel Social Care Team