Aircel Mumbai — My balance cut

Address:Thane, Maharashtra

Dear aircel manager
Today 4 march i subscribed a2a 10 p per min tarrif. *121*3000#Between4pm to4:30pm it does't work and when i ask the reason customers care officer he put my call hold and then after 2 min call ended
I loss my 35 inr approx my number is [protected]
Plz provide my balance and take action of this type of behaviour that doing by your customer services..always time same process happen when i call customer care
Hope you will solve my problem and refund my balance
Thank you
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Dear aircel manager
Today 4 march i subscribed a2a 10 p per min tarrif. *121*3000#Between4pm to4:30pm it does't work and when i ask the reason customers care officer he put my call hold and then after 2 min call ended
I loss my 35 inr approx my number is [protected]
Plz provide my balance and take action of this type of behaviour that doing by your customer services..always time same process happen when i call customer care
Hope you will solve my problem and refund my balance
Thank you
Dear Customer(aflaque),

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Customer(aflaque),

As per our conversation with you, it has been informed that the amount has been charged correctly as you have activated daily calling pack.

Warm Regards,
Aircel Social Care Team

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