[Resolved] Aircel — MY 57 rs. balance deducted without any reason

jainashu007

from Lucknow, Uttar Pradesh

Address:

Jaipur, Rajasthan, 302033

Aircel company is now cheating their customers.. They deduct my 57 rs. Balance without any reason.. They started vas on my no. Without any activation.. I did not active any plan.. But they deducted my balance 0n 4th july.. Now customer care service is also making fool me.. I need my balance.. Otherwise i am going to change sim.. And i suggest you all.. Do not use aircel.. They are cheating peoples.. Pls send my balance again..

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Aug 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We are forwarding your concern to the team. Meanwhile, kindly share if any message received upon deduction so that our team can look into your issue.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 07, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We would like to inform you that we have checked your account details and have found that the RAJRC61 rate cutter pack was activated in your account after due consent from your end in lieu of which the services were activated via USSD on 04/07/2017 and charged Rs.61 for same. We regret to inform that we are unable to process any kind of adjustment in this regard.

Warm Regards,
Aircel Social Media Team

Jul 08, 2017

Updated by jainashu007 i am not satisfied ... my balance not refunded ..why??? aircel is cheating their customers. please refund my balance

Jul 08, 2017

Updated by jainashu007 i have not dialed any USSD ...you are cheating

Jul 08, 2017

Updated by jainashu007 i am going to port it in jio sim.. jio is best..you are cheater.

Verified Support

Jul 13, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 13, 2017

Aircel Customer Care's response Dear Customer(jainashu007),

We would like to inform you that the waiver of Rs.61 for RAJRC61 pack has already been posted in your account on Jul 11, 2017 at 10:33:12 PM.

Warm Regards,
Aircel Social Media Team

Jul 14, 2017

Updated by jainashu007 deacivate all my packs..refund my balance