[Resolved] Aircel — my aircel no.[protected] postpaid

vishram61

from Chennai, Tamil Nadu

Website:

aircel.com

With reference to the above, i had submitted a request requesting the mobile service provider (Aircel) to terminate the facilities of both close user group and the unlimited short message services (Sms) as i am not using the same for the long time since.

After about 2 days, i received a message that my request is under process but the current bill also demands the above two charges which works out to rs.59/- per month.

So, the company has not comply with the request. I am wondering what's the reason behind in terminating the above as requested by me. These cellular service providers are just looting the public money. I request you to therefore convert my post paid to prepaid at the earliest.

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Oct 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Aircel Customer Care's response Dear Customer (vishram61),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Sep 04, 2017

Updated by vishram61 Please expedite at the earliest

Verified Support

Sep 05, 2017

Aircel Customer Care's response Dear Customer (vishram61),

We would like to inform you that CUG and SMS top up deactivation request was made by you on 9th August 2017, which is the mid time of the billing cycle 26th July - 25th August 2017. CUG and SMS topping rentals aren't prorated but flat, which will be charged with complete rentals even if the pack is active for one day in the particular bill cycle. Hence, the charges in the current month bill cycle are authentic.Further, we would like to confirm that the CUG services and SMS topping have been deactivated and any charges included in next bill cycle (Invoice dated 26th September 2017) will be waived off.

Warm Regards,
Aircel Social Media Team