[Resolved] Aircel — my complaint is not resolved : money refund for unwanted subscription | |||
My complain is not resolved My balance is deducting continuously for unwanted subscription. I want my money refund I have send stop to them still they are deducting my balance with call rate cutter and internet services. Thanks for subscribing to rs. 22 aircel pack. Now enjoy, all local + std mobile [protected]@20p/min for 28 days. (Validity accumulation feature included) Your ndmc170317pi2 pack has been renewed on your aircel mobile. Thanks for subscribing to rs. 22 aircel pack. Now enjoy, all local + std mobile [protected]@20p/min for 28 days. (Validity accumulation feature included) Thanks for subscribing to rs. 2 aircel pack. Now enjoy, 10 mb 2g data for 1 day. Daily decrement at rs 2 daily, validity 365 days. (Auto renewal) Stop deducting my balance. Was this information helpful? | |||
Feb 4, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 02, 2018 Aircel Customer Care's response Dear Customer (Eetu), We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better: Date & Time of deduction: Warm Regards, Aircel Social Media Team Jan 03, 2018 Updated by Eetu Date and time of deduction5:59 am 2 January 2018 and 6:am 2nd January 2018 2 time deduction of balance Thanks for Subscribing to Rs. 22 Aircel pack. Now Enjoy, All Local + STD mobile [protected]@20p/min for 28 days. (validity accumulation feature included)  Verified Support Jan 03, 2018 Aircel Customer Care's response Dear Customer (Eetu), We would like to inform that as checked you had recharged with MRP 22/- via USSD (*121*22#) on dated 02-Jan-2017. Hence, charged and activate Rs 2/- auto-renewal data pack. Hence, charges are found correct and no waiver is applicable for the same. Rs 2/- auto-renewal data pack has been deactivated from your number. Warm Regards, Aircel Social Media Team | |||
 3 Comments | |||
Comments
Mere mobile pe NDMC service activate hai, mera mob. no. hai [protected]. Maine aisi koi service activate nahi ki hai kripa kar ke isko deactivate kiya jaye.
Aircel Customer Care's response, Jan 4, 2018
Verified Support
Dear Customer (Pawan Panwar),
Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
Alternate no.:
Last recharge amount (Prepaid):
Date of Birth:
Complete Address:
Warm Regards,
Aircel Social Media Team
Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
Alternate no.:
Last recharge amount (Prepaid):
Date of Birth:
Complete Address:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 8, 2018
Verified Support
Dear Customer (Pawan Panwar),
We would like to inform that you have been charged for the activation of Rs 2/- auto-renewal data & SMS pack. Hence, charges are found correct and no waiver is applicable. The Pack has already been deactivated from your end.
Warm Regards,
Aircel Social Media Team
We would like to inform that you have been charged for the activation of Rs 2/- auto-renewal data & SMS pack. Hence, charges are found correct and no waiver is applicable. The Pack has already been deactivated from your end.
Warm Regards,
Aircel Social Media Team
Plz active my sim
Aircel Customer Care's response, Jan 4, 2018
Verified Support
Aircel Customer Care's response, Jan 12, 2018
Verified Support
Dear Customer (shaktisss),
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
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+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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my details
aircel no: [protected]
message format: PORT [protected]
Screenshot:
As per our system check, informing that your Port Out request is already in progress and its expected resolution date is 09/01/2018.
Warm Regards,
Aircel Social Media Team