[Resolved] Aircel — My nun is in dnd and i getting promo calls and charged 25 rs amount

saranraju

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

I have already activated DND (do not disturb service) on my mobile in order to avoid promotional calls and the problem was i have still getting promotional calls from aircel and on 21/09/2015 i got one promo calls and i was charged RS 25 with out my knowledge and for this issue i called 198, i got my complaint id 1-[protected]. There was no proper response from your side and i got a message that your problem were sorted out but still i was not get my amount refund.

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Complaint marked as Resolved

Verified Support

Oct 03, 2015

Aircel Customer Care's response Hi saranraju,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi saranraju,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in