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Aircel

[Resolved]  Aircel — Issue again started after i gets reversal

Address:600028
Website:aircel.com

Hi,

This is ashok kumar from chennai and my mobile number is [protected].

Actually, we already we had a complaint regarding bill issue on jan 14 2016 and resolved on feb 27.

After that my total outstanding is shown as 167 rs.

In the next month i got my e-bill, and in that it showing you total outstanding as 1500.In the adjustment, they have mentioned 1000 rs.

Again i logged a complaint against this and called after 2 days, the customer care executives said, there was an issue in the application. So, please call after 2 hours.2 weeks gone. Yesterday, i called and got same reply.

Collection is also calling for the payment and asked the complaint status and they were replying call 1988, you will get the status.

Kindly do the needful or else i go with alternate.

My outgoing is not working now even if i tried to change my portability.

Resolve this issue and close this on priority, as am getting lot of issues in this provider.


Regards,
Ashok kumar,
[protected]
[protected]
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Apr 28, 2016
Complaint marked as Resolved 
Issue not yet resolved.No one called regarding this issue.
Aircel customer support has been notified about the posted complaint.
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4 Comments

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Comments

Hii gud evng My sim was blocked abd unlocked so to unlock i want PUK code of my sim.thanku
Reply
Dear Ashok( Ashokkumarr),

We are forwarding your issue to the team. Meanwhile please share the following details so that our team can look into your issue:

Date of Bill Cycle:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Rahul(sairahul),

We regret for the inconvenience caused. Please share the following information to confirm your identity:

Aircel No.:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Ashok Kumar,

We have verified your number and found that in the month of Feb 2016, an amount of Rs.1600 has been adjusted instead of Rs.600 due to the system issue. Hence, the amount of Rs.1000 has been pushed back for charges.

Warm Regards,
Aircel Social Care Team
Reply

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