[Resolved] Aircel — national customer preference register for ucc (do not call registry - trai) | |||
My mobile number is [protected]. I have registered with trai's telecom commercial communications customer preference portal on 15.04.2010 with preference - "no call and sms". The preference details were modified by aircel on 24.02.2014 without my knowledge, i once again reset my preference on 16.03.2015 as "no call and sms". I received several promotional sms even after my resetting the preference. Again i had to reset the preference on 08.12.2016 as "no call and sms". Still i am receiving promotional sms different ids and even from aircel. I have forwarded the messages received to 1909 in the required format. E. G - dm-kotakm on 16.09.2017, dm-kotakm on 09.09.2017, md-appollo on 01.09.2017, ad-sharkn on 23.08.2017, dz-herbal on 22.07.2017, dt-aircel on 12.06.2017, dt-aircel on 11.06.2017, dt-aircel on 10.06.2017, dt-aircel on 09.06.2017 etc. Was this information helpful? | |||
Nov 3, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 25, 2017 Aircel Customer Care's response Dear Customer (Krupakarram), We are forwarding your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Sep 29, 2017 Aircel Customer Care's response Dear Customer (Krupakarram), We would like to inform you that the necessary action has been taken and you will not be receiving any promo SMS on your number from hereon. Warm Regards, Aircel Social Media Team | |||
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We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:
20 digits Sim number:
An alternate number:
Warm Regards,
Aircel Social Media Team
We would like to inform you that kindly share your 20 digit SIM number of the new SIM card to proceed further.
Warm Regards,
Aircel Social Media Team