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[Resolved]  Aircel — ndmc 170317 is activated without my consent

The captioned service is activated without asking me, even i have no idea what it is about. To aggravate the grievance, it has been put on auto renewal mode. As one other complaint said, they are impossible to reach. The sms that is flashed on my phone every morning does not give details as to how to deactivate this service, which in the first place i never activated.

Adv. Divyanshu
[protected]
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Sep 2, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2017
Aircel Customer Care's response Dear Divsha,

We are forwarding your concern to the team. Meanwhile, please share the name of the service which you are facing the auto-renewal issue with.

Warm Regards,
Aircel Social Media Team
Verified Support
Aug 01, 2017
Aircel Customer Care's response Dear Divsha,

Apologies for a miscommunication. We are trying to listen to all our customers simultaneously, and this time it led to an error.

We have forwarded your concern regarding the auto-renewal of "ndmc170317" and will share an update soon.


Warm Regards,
Aircel Social Media Team
Verified Support
Aug 02, 2017
Aircel Customer Care's response Dear Divsha,

We would like to inform you that you have been charged Rs 2 for the activation of Auto renewal SMS pack on daily reactivation basis.

Although, we have deactivated the service but the charges are found to be correct and hence we regret that no waiver is applicable for the same.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

Phone no:- [protected]
please sir my sim has been locked. send me my puk code

reply sir fast.
Reply
Aircel Customer Care's response, Aug 4, 2017
Verified Support
Hi Abhijeet Gowari,

Thanks for reaching out to us. Kindly share the following details in order to look into your request:

Alternate no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
Sent me the deactivation code..
Reply
Aircel Customer Care's response, Aug 4, 2017
Verified Support
Dear CA Bikram Keshari Swar,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Aug 12, 2017
Verified Support
Dear CA Bikram Keshari Swar,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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