[Resolved] Aircel — NDMC 170317 PI2 activated wrongly

sheetal.kr

from Noida, Uttar Pradesh

Address:

122002

Auto deducting 2 rs daily but I did not activated any service. I have not used your mobile data please refund my amount. I tried calling customer care number but all executives are busy all the time.
Request you please deactivate this service asap and return my money back.
Hope you will do a thorough investigation and ensure that it doesn't repeat in future.

Activated service: ndmc170317pi2
My number: [protected]

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Jul 10, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2017

Aircel Customer Care's response Dear Customer (sheetal.kr),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 02, 2017

Aircel Customer Care's response Dear Customer (sheetal.kr),

We would like to inform you that you have been charged Rs 2/- for auto renewal of data pack on daily reactivation basis.

Although, the service has been deactivated from our end but the charges are found to be correct and hence we regret that no waiver is applicable.

Warm Regards,
Aircel Social Media Team

Jun 02, 2017

Updated by sheetal.kr It's quite strange what Aircel found after 3days. I haven't used even 1bit of your data and have never activated this service. Please refund all the money your have cheated from me.
Can you please confirm on what basis this service was activated in first place?

Verified Support

Jun 07, 2017

Aircel Customer Care's response Dear Customer (sheetal.kr),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 08, 2017

Aircel Customer Care's response Dear Customer (sheetal.kr),

Our team tried calling you but your number was not reachable. So, we request you to share an alternate number so that we can get in touch with you accordingly.

Warm Regards,
Aircel Social Media Team

Jun 09, 2017

Updated by sheetal.kr Nice to know you tried to contact. My number being not reachable shows poor network of Aircel.
I don't have alternate number.
Please tell what exact information you want from me. As a service provider you are supposed to have all the relevant information.
By the time you get success in talking me over phone please share below information in this forum:
1. How much data I've used as per your records.
2. What procedure I followed to activate this service.

Regards,
Sheetal Kumar