[Resolved] Aircel — ndmc 170317 pi2 pack activated itself

yasminansari129

from Delhi, Delhi

Address:

New Delhi, Delhi, 110008

Ndmc170317pi2 pack activated itself on my aircel no. On 5th feb 2018 and i noticed about this pack on 14th feb 2018 then i immediately deactivated this pack. Per day rs.2 was deducted from my number from 5th feb 2018 to 14th feb 2018. I want my balance of rs.20 refund because i did not used the service, it was activated itself, i even cant use or activate this service for my use because i use black and white mobile that doesn't support internet so i absolutely don't need an internet pack for my handset.

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Mar 22, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

Aircel Customer Care's response Dear Customer (yasminansari129),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 17, 2018

Aircel Customer Care's response Dear Customer (yasminansari129),

We would like to inform you that you have been charged Rs 20/- for the activation of Rs 2/- auto-renewal Data pack. Hence charges are found correct. Pack already been deactivated from your number on Feb 14, 2018. Rs 20/- will be credited to your number within 24 hours as a one-time goodwill gesture.

Warm Regards,
Aircel Social Media Team