[Resolved] Aircel — need clarity for charge against aadhaar number linking with mobile number.

angucool

from Karur, Tamil Nadu

Address:	639113
Website:	www.aircel.com

I am using Aircel prepaid connection since 2006. As per Government instruction all telecom industries are asking their customer to link mobile number with aadhaar. As per their order i tried to link my mobile number with aadhaar. I visited nearest retailer to link the same. They are asking Rs.20/- for link my aircel number with aadhaar. Why should we pay as a charge for linking. Is there any order / rule to collect the money for the above transaction? If so kindly clarify the same.

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Oct 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

Aircel Customer Care's response Hi Customer(angucool),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Store details:
Executive name:
Date and time of visit:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 14, 2017

Aircel Customer Care's response Hi Customer(angucool),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team