[Resolved] Aircel — Need refund amount on excess debit

SRidip

from Delhi, Delhi

Address:	Chennai, Tamil Nadu, 600001
Website:	www.aircel.com

Hi, I am looking for the Refund amount for the excess debit on my credit card payment which happened due to network issue during the payment process.
My Aircel postpaid no : [protected] (Chennai circle) has been surrendered last year as I shifted to home city(Assam).
There was an unbilled amount of Rs 106/, while paying due to network issue I had to attempt 3 times (via credit card)to get the payment successful message. When I get the credit card bill, than I come to know about the excess debit which was clearly showing in the computer system of Aircel customer care point(Mangaldai) too during my verification.
As per their suggestion I mailed to ([protected]@aircel.co.in /[protected]@aircel.co.in) and they replied to refund the amount within 45-60 days. But I have not received any reply after completion of 60 days. I tried to contact many times to customer care but every time they used to give new service request number on against my queries.
Now they have sent the earlier mail again stating that the refund will be paid within 45-60 days.
I have attached the mail communication pic for ref. Please help and guide me to get my money back!
Thank you.

+1 photos

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Dec 10, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2016

Aircel Customer Care's response Dear Customer(SRidip),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Oct 17, 2016

Updated by SRidip Hi,
Thanks for forwarding my issue to the concerned department.
But I did not seen/received any positive move on my earlier mails/requests from them till now.
Kindly provide me any contact person number from the concerned department?
Thank you.

Oct 17, 2016

Updated by SRidip Also my excess debit amount is approx Rs 3200/, which is a high amount to count on.

Verified Support

Oct 18, 2016

Aircel Customer Care's response Dear SRidip,

We regret the inconvenience caused to you. This is to inform you that we have escalated your matter to our concerned team and they are working on this to resolve the issue at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 09, 2016

Aircel Customer Care's response Dear Customer(SRidip),

We would like to inform you that amount of Rs.3212 is couriered through CHQ on the below address : C/O: Prabin Chandra Sarmah, Ridip Kumar Sarmah, PO: Meska Pukhuri, Dist: Udalguri B.T.A.D, Vill: Tokankata(Tangla), Pin 784521(Assam).

Thanks and Regards
Aircel Social Media Team