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Aircel

[Resolved]  Aircel — New SIM not yet activated

Address:Dhanbad, Jharkhand, 826004

My old SIM with the number [protected] stopped working on 11 Apr, 2017 and hence I requested for a new SIM with the same number. I got the new SIM in 3 days on 14th Apr but since then it has not been activated.

The phone shows "No data SIM" and "Emergency calls only" in the settings.

On trying to make a call it shows "Not registered on network".

The last recharge was the subscription of 5 GB data (3 GB day, 2 GB night) 3G plan for Rs. 225/- on 3 Apr, 2017.
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May 12, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Apr 23, 2017
Updated by Anand Karra Alternate number: [protected]
Verified Support
Apr 24, 2017
Aircel Customer Care's response Dear Anand Karra,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Apr 28, 2017
Aircel Customer Care's response Dear Anand Karra,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team
Complaint comments 
3 Comments

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Comments

Please resolve the issue quickly I haven't been able to use my phone for about 3 weeks now. Else I'll have to switch to a different carrier.
Reply
Aircel Customer Care's response, Apr 26, 2017
Verified Support
Dear Anand Karra,

Our team tried reaching you on the shared number but our call went unanswered. Please let us know an alternate number and a convenient time when we may reach you

Warm Regards,
Aircel Social Media Team
You may try contacting [protected] as well as an alternate. I'm available most of the day even after working hours.
Reply
Aircel Customer Care's response, Apr 27, 2017
Verified Support
Dear Anand Karra,

Thanks for sharing the requisite details. We will update the same with our team for further assistance.

Warm Regards,
Aircel Social Media Team
Customer Care has successfully identified the problem and has requested me to contact my local vendor which I have. Thank you for your timely response. I'll post an update if I require any further assistance.
Reply
Aircel Customer Care's response, Apr 29, 2017
Verified Support
Dear Anand Karra,

Thank you for the acknowledgment. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance.

Warm Regards,
Aircel Social Media Team

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