[Resolved]  Aircel — no network from past 2 days

Address:Panchkula, Haryana, 134112
Website:Www.aircel.com

Hi aircel, it's been 2 days i am not getting network signal on my aircel sim. I am facing huge issue on same as my this number is linked with my official needs. Please help me out asap. Yesterday i logged a complaint as well but no resolution yet. 1-[protected]. Please update me what is the issue with my sim and how soon it will resolved. Need immediate action on same.

Aircel number:[protected]
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Jan 9, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2017
Aircel Customer Care's response
Dear Customer (Ankur.bhatia91),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Dec 06, 2017
Updated by Ankur.bhatia91
How soon this issue will be resolved as its been working days already
Verified Support
Dec 07, 2017
Aircel Customer Care's response
Dear Customer (Ankur.bhatia91),

We regret the inconvenience. This to inform you that network issue at your mentioned location will need some time to get rectified. We request you to kindly cooperate with us.

Warm Regards,
Aircel Social Media Team
Dec 08, 2017
Updated by Ankur.bhatia91
It's been 4 days now how much time you need more. Are you serious or what
Verified Support
Dec 09, 2017
Aircel Customer Care's response
Dear Customer (Ankur Bhatia),

Please note that we will not be able to share the timeline for the same currently. However, any progress in the same will be intimated to you.

Looking for your kind cooperation and assuring best of our services.

Warm Regards,
Aircel Social Media Team
Dec 10, 2017
Updated by Ankur.bhatia91
Why you guys not able to share time line is this a right way to deal with your customer. First you stop the services without any notice and now you are saying you are not going to share time line when this can be resolved. If you are not able to run your services properly do intimate us will pot to some other services providers
Dec 17, 2017
Updated by Ankur.bhatia91
Still no revert from your end is this a way to deal with your customer
Complaint comments 

Comments

My no. Is [protected] I'm not able to send port message and I want the port code as I'm trying from 4-5 days and I'm not able to send message .

Aircel Customer Care's response, Dec 7, 2017
Verified Support
Dear Customer (Yash1611),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 8, 2017
Verified Support
Dear Customer (Yash1611),

As per our team, informing you that our team called you but your mother picked up the phone and our team informed her that due to ZERO balance SMS sending got failed. Hence, please recharge and try sending the SMS and confirm.

Warm Regards,
Aircel Social Media Team

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