[Resolved] Aircel — no network since two days

Dhananjay Sandhiri

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500092

Since two days Aircel network is not working. Tried to select network manually with other network providers but no luck. Tried calling customer care from different number but call is getting disconnected. If there is any issue Aircel should have informed earlier, all of sudden shutting down their network is not a good idea.
I have tried contacting Aircel in social media but got no responses.

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Mar 22, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Feb 19, 2018

Updated by Dhananjay Sandhiri @Aircel Team, any update.
At least allow me to port out.

Verified Support

Feb 19, 2018

Aircel Customer Care's response Dear Dhananjay,

We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest. We would request you to visit nearby Aircel store to get your UPC.

Warm Regards,
Aircel Social Media Team

Feb 24, 2018

Updated by Dhananjay Sandhiri Are you shutting down your services?

Mar 02, 2018

Updated by Dhananjay Sandhiri Any update on network issue.
Most of the Aircel Stores are closed and not opening, visited main branch in Begumpet, Hyderabad but they are not providing me the UPC code instead saying to wait to get message. but it's been one again but have not received any UPC message nor the network.

Mar 30, 2018

Updated by Dhananjay Sandhiri I have done lots of research on how to get the UPC code and at last I found in some blog to use IVR and get UPC Code. After getting Code and submitting to another network provider, it took again two weeks to get it activated.

It's shame that Aircel is not providing their customers enough information when the issue would resolve. And not providing UPC Code or methods of getting UPC code.