[Resolved] Aircel — No Official store available at Krishnagiri which is a district headquarter city

musthafa11

Address:

635001

Please be informed to you that no official store available for post paid as well as prepaid customers few of retailing shops are available at the city they are not able assist customers/consumers

Customer care desk services are more worst then the retailer, an incident happened to my friend mr. Raja who were having post paid connection requests to migrate to prepaid till not completed the request which is processing by one of a retailer shop name rs communication located at london pet bus stand krishnagiri krishnagir district shop cell # [protected]

The status of migration is post paid disconnected and prepaid still not yet activated regarding this several phone call i have to customer care no one is give right action and response i think they do not know well what to do in this case

The retailer is saying you can port the number to another company instead of migration this aircel will not perform well about the migration

Aircel is one of the worst telecom company in india, trai should evaluate it's operation and customer service

The complaint mobile# [protected]/raja

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Jun 10, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Aircel Customer Care's response Dear Musthafa11,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

May 10, 2017

Aircel Customer Care's response Dear Customer (Musthafa11),

We would like to inform you that as per your issue the number was converted to prepaid and activated on May 4th, and the number is enabled.

Warm Regards,
Aircel Social Media Team