[Resolved] Aircel — No response and activation for NEW Replacement SIM given for Chennai Cell.

rsukanya

from Palackattumala, Kerala

Address:

Chennai, Tamil Nadu

No response and activation for NEW Replacement SIM given for Existing Chennai Postpaid cell. The new SIM is not registered on the network as per their given SLA of 4 hours and customer care claims they cannot do anything unless it is registered on the network. The activation request as per their representative in GN Chetty road was given at around 6:30 PM today in front of me and nothing has materialized even after 6 hours and pathetic customer care response ( accessing the customer care no. for postpaid is a never start activity and even on remote occassions of access, calls are terminated by representative with no answer ).

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Aug 14, 2020

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi R Sukanya, We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.