[Resolved] Aircel — No response for application submitted for migration from post paid to prepaid | |||||
I had submitted an application for migrating 4 of our group members aircel mobile numbers from post paid to prepaid at a customer care center, on 26th December 2016. I was informed that the migration would be effected within 15 days asked me to pay the charges and rentals for the deemed 15 days. I paid the amounts mentioned immediately. Even after a month and more, I have not got any response. The people at the customer care also sound helpless when approached. From 31st Jan 2017, two of the mobile connections have been disconnected from the network, without any information or assigning any reason. Customer care or the call center, when approached are not able to give any reply in this regard. I am struggling without the phone connectivity since I need it for making all my digital payments and contacts. Was this information helpful? | |||||
Apr 9, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Feb 02, 2017 Aircel Customer Care's response Dear Tomamal, We are forwarding your concern to the team. Meanwhile, please share your alternate number. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Feb 07, 2017 Aircel Customer Care's response Dear Tomamal, We would like to inform you that your Aircel number ([protected]) has successfully been migrated to prepaid as on 02/02/2017 as per your request. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Feb 13, 2017 Aircel Customer Care's response Dear Tomamal, We have re-escalated your issue to the team. We will share an update soon. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Mar 02, 2017 Aircel Customer Care's response Dear Tomamal, We would like to inform you that as per our system check [protected] number has been successfully activated to prepaid on 01/03/2017. Thanks and Regards Aircel Social Media Team | |||||
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I had submitted application for migration of 4 aircel post paid numbers to prepaid. Nothing was happening. I had to call call center, walk to customer care center, velachery and post emails to aircel appellate authority, almost on a daily basis since 2nd February, 2017. (my application for migrating all the four numbers was submitted on 26th Dec 2016). It was after a lot of harsh talk, that two mobile numbers were migrated. Bothe the mobiles went dead for three days. Only after constant prodding and yelling, the mobiles were activated. And I had to continue the daily process of making calls, meeting customer care, and emailing and one more number was migrated. One number is still not migrated and I have been talking and emailing almost on daily basis. My emails to talkaircel and aircel appellatate authority are auto responded, which state two days time to settle my grivance. The two days' time has never seen any action or further emails. I was asked to make payment in advance for 15 days post paid service, promising my numbers would migrate within that period, which I promptly paid on the same day, 26th Dec 2016.
It is pathetic the manner in which aircel treats its subscribers. I am not alone in feeling this was; I see a lot of people at the customer care, grieving and yelling about the irresponsible attitude of Aircel. I am wondering what are the options left to me as an honest subscriber, to get the remaining mobile number migrated. Would you suggest resorting to legal action?
We have re-escalated your issue to the team. We will share an update soon.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team