[Resolved]  Aircel — None attending to grievance by any of the representative of aircel.

Address:	176209
Website:	aircel.co.in

Sir,
I had recharged with a net pack of rs.27/- for “three days” and “talk time” for rs.110/- on 17.08.2016 in my mobile no.[protected]. I had hardly used internet services for about 5 or 6 minutes against netpack of rs.27/- when a message was received that my account balance was remained 01 paisa only. It is still not clear as against which recharged amount, balance of 01 paisa has been remained in my account. At the same moment i contacted and explained the same on 198 when the representative asked me to wait for 4 hours as their data was not working at that time. After 4 hours i again contacted on 198 when i was informed with same reply that i must wait for further 4 hours. Thereafter i repeatedly contacted on 198 but a “computerized message” was being telecasted that “all our representatives are busy now so either hold on or call later”.

So it is not understood as what is this nonsense service being provided by the aircel. This is totally a bad business as well as loot in other words also. This is a clear-loot in deceitful manner. First i was asked twice to wait for 4 hours on the excuse that aircel data services were not working and secondly befooled with computerized message. Meaning thereby that nobody is there is to listen customer’s voice in the fraud aircel company. This is totally a nonsense response as the aircel has managed its software in such a way that a customer may not be able to contact anyone in the aircel either on toll free or to its customer care centre etc.

In view of above, it may take notice that rs.27/- plus rs.110/- may be got remitted at once failing which i shall be constraint to seek legal remedy in the competent court of law entirely at the risk and costs of the aircel company.