[Resolved] Aircel — Not able to send sms for porting to 1900

mauleek

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401303

Dear sir,
I am not satisfy with your service
I thought to move to jio... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -
My complained docket no. Is 1-[protected] resolution suppose to be provided to me on 22nd february 2017 but no resolution is yet received.

1. I have balance in my mobile so there is no reason of not having balance to send msg.
2. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...

Moreover the custmoer care representatives not available for 3 days, n they are are not giving a chance to spk...
Plz help me...
- maulik
Aircel mobile no. [protected]

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Apr 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2017

Aircel Customer Care's response Hi Mauleek,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 25, 2017

Aircel Customer Care's response Hi Amitava Dutta,

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your request:

Alternate no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 26, 2017

Aircel Customer Care's response Dear Amitava Dutta,

We would like to inform you that as per your request the number has been blocked from our end.

Warm Regards,
Aircel Social Media Team

Verified Support

Mar 01, 2017

Aircel Customer Care's response Dear Mauleek,

We would like to inform you that as per our record your number is totally active. We request you to try sending the message from a basic handset. If the issue still persists, visit nearest Aircel store to isolate the issue.

Warm Regards,
Aircel Social Media Team

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Comments

Amitava Dutta

from Kolkata, West Bengal

I have lost my mobilein market place. .Pls block the number so that others cannot use this. The no is [protected].i will be very thankfull i[censored] kindly resolve this as early as possible.

Aircel Customer Care's response, Feb 25, 2017

Verified Support

Dear Amitava Dutta,

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your request:

Alternate no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

Isha Kushwaha

from Lucknow, Uttar Pradesh

Dear Sir or madem

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awating to hear from you.

thank you

virendra kushwaha

Aircel Customer Care's response, Feb 25, 2017

Verified Support

Dear Isha Kushwaha,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Feb 28, 2017

Verified Support

Dear Isha Kushwaha,

We request you to provide the correct name & address for the reason of barring the number.

Thanks and Regards
Aircel Social Media Team