Aircel — Not adding balance

Im using aircel number [protected]...i received a msg frm company on 9th august showing'' recharge with 10/20/30 rs and get double talk time and half rate calling...i received this msg continously for four days...i recharged with 30rs on 9th august...on monday called customer care twice..they said ur balance added with in 4 hrs...till today no balance added..im not stasified with ur service..mainly customer care service...
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Aircel customer support has been notified about the posted complaint.
Aug 22, 2014
Updated by srinivas625
Sorry..i recharged on 10 aug..
Complaint comments 

Comments

Dear Srinivas,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Balance Amount to be refunded:
Recharge Amount:
Date of message received (for the offer):
Date of Recharge:

Warm Regards
Aircel Social Care Team
Bal to be refunded--30rs+half rate calling
Recharge amount--30rsl
Date of msg recvd--10aug
Date of recharge---10aug
Double TT + 30days Free Tariff on Rs 10/20/30.+ Local calls to Aircel no. at 1p/6sec (10p) & other Local at 1p/2sec (30p). Extra TT & tariff credit in 48hrs...this msg i received on 10 aug

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