[Resolved] Aircel — Not getting total benefit of my recharge of rupees 149

sainipk

Address:

Jaipur, Rajasthan

I have recharged with 149 rupees on my number at 6 dec 2016. But the benefit which is in my best offers that unlimited voice call (Local/std) and 2 gb internet pact was not given to me yet. I have get 2 gb internet pack but voice call charge is still unaffected. I have called many time to customer care to solve my problem but they did not give me valid answer. I request that please give me my total benefit of my 149 that is i want unlimited voice (Local/std) call for 28 days on my number [protected]

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Jan 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

Aircel Customer Care's response Dear Sainipk,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date of offer message received:
Recharge Denomination (done on the number):
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Dec 27, 2016

Aircel Customer Care's response Dear Sainipk,

We are pleased to inform that as per your request, benefits of RC 149 will be credited in your account within 48 hours.

Warm Regards,
Aircel Social Media Team

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Comments

pankajabasini

from Kolkata, West Bengal

Online recharge rate cutter 41 m[protected] dt 02.12.16 shows successful.Msg recvd -enjoy 5500 sec for 28days but no credit.
How?sms balance recvd not desired.customer care fails to give proper reponse...
Have a replyjjjjjjjjjjkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
kkkkk kllllllllll

Aircel Customer Care's response, Dec 13, 2016

Verified Support

Dear pankajabasini,

We have re-escalated your issue to the team. We will share an update soon.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Apoorav Agarwal

from Lucknow, Uttar Pradesh

I have received a call on the behalf of Aircel and I was informed about one offer and I also have recording for that call in my mobile. and after call company deducted Rs. 198 in my mobile balance. After that I call back in that call number but I received no answer from other side.

Aircel Customer Care's response, Dec 13, 2016

Verified Support

Dear Apoorav Agarwal,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of call received:
Amount Deducted:
Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team

Farooq Hussain Ali

from Salem, Tamil Nadu

Sir
I lost my mobile phone .kindly bock my aircel prepaid SIM .
My aircel no. -[protected]
Thank you

Aircel Customer Care's response, Dec 13, 2016

Verified Support

Dear Farooq Hussain Ali,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Dec 27, 2016

Verified Support

Dear Farooq Hussain Ali,

We hope your concern has been resolved now.

Warm Regards,
Aircel Social Media Team