[Resolved] Aircel — Not given my postpaid information

Narendra463. 8143987463

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500050

Hi
My aircel number [protected]
I am taken 199 plan, they can't given my using information, on 25th august my outstanding amount 211, iam not using single out going call 27th my outstanding amount 256, i can't understand that one, iam called to aircel customer service [protected], that customer says it's prepaid customer service, again called to 3times, 3times my call reserved but can't given the information cut the my calls.i don't need postpaid connection, i need prepaid connection, please help me

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Oct 9, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Aircel Customer Care's response Dear Narendra463,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Sep 08, 2016

Aircel Customer Care's response Dear Narendra463,

We would like to inform you that your bill plan is 199 plan, with service tax it's Rs. 206/- and call usage charges are Rs. 49.70/-. Hence, you have the outstanding amount. Please go through the bill clearly and you would be able to find it out. We would also like to inform you that your bill got generated on 27th Aug’16 and within couple of days you will receive the itemized bill so that you would be able to know the same.

Warm Regards,
Aircel Social Media Team