[Resolved]  Aircel — not providing upc for my port request

Address:600053

My mobile number is [protected].
I am at present with aircel service provider.
I would like to switch to some other network.
I have been tried for the past 1 month to get my upc for mobile number portability.

I have been tried several times for getting upc.

But i have not received any message for the port sms request.

Kindly resolve the issue and send the upc code at the earliest.
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Nov 26, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2017
Aircel Customer Care's response
Hi Customer(sundar_priya),

We would like to inform you that as per our record your number has been disconnected from our end. Further, please visit nearest Aircel store along with your document for further assistance.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

I called customer care from the number [protected] (which you defined as disconnected).
It has given me PUK number. the number is 70167511.

Being disconnected, how can i give out the number.

Need explanation in this regard
Aircel Customer Care's response, Nov 1, 2017
Verified Support
Hi Customer(sundar_priya),

We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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