[Resolved] Aircel — not sending port code

[Resolved] Aircel — not sending port code

M mayur bhandare from Pune, Maharashtra

Hello i am unable to send port sms to 1900. I have called customer care many times still they are not providing port code. My no is [protected] I have been trying from almost 1-2 months, still they are not providing me resolution on this problem. When talked to customer care each time they say to wait for 24 hours and if i called them back after 24 hours still they give same answer.. Was this information helpful? No (0) Yes (0)
Feb 15, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Jan 12, 2018 Vikram Suryawanshi's response Please Send Me UPC CODE Verified Support Jan 12, 2018 Aircel Customer Care's response Dear Customer (mayur bhandare), Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings: The format of sending the Port Out message: The screenshot of the error received after sending the PORT Out message: Warm Regards, Aircel Social Media Team Jan 12, 2018 Updated by mayur bhandare Well format is correct, PORT MYNUMBER to 1900 Verified Support Jan 12, 2018 Aircel Customer Care's response Dear Customer (mayur bhandare), Thanks for sharing the screenshot with us. We have escalated it to our team for further assistance and will update you soon. Warm Regards, Aircel Social Media Team
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Comments

Mayur kc

from Mumbai, Maharashtra

Hello,

I am unable to generate UPC code as the message gets failed when we send to 1900 for UPC code request.

Customer care is not able to help with this.

Request you to please look into this.

Regards,
Mayur

Aircel Customer Care's response, Jan 13, 2018

Verified Support

Dear Customer (Mayur kc),

Your issue is with our team and we are working on it and requesting you to share the following details with us for better assistance:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team

Vikram Suryawanshi

from Pune, Maharashtra

I was tried to PORT mobile number from last 7Days but its not Sent PORT sms To Aircel

Aircel Customer Care's response, Jan 13, 2018

Verified Support

Dear Vikram,

Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon.

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Jan 22, 2018

Verified Support

Dear Vikram,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

mayur bhandare

from Pune, Maharashtra

Still no response from your aircel team ! Its more than 3 days i have posted this complaint .

Aircel Customer Care's response, Jan 16, 2018

Verified Support

Dear Mayur,

We regret the delay, we are working on your issue and will contact you shortly.

Warm Regards,
Aircel Social Media Team

Rahul K Sawariya

from Nilokheri, Haryana

port massage sending failed since one month, how to get port code customer care number not responding

Aircel Customer Care's response, Jan 24, 2018

Verified Support

Dear Rahul,

Apologies for the inconvenience caused to you. Kindly share the following details in order to assist you better:

Concerned Aircel number:
The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 1, 2018

Verified Support

Dear Rahul,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team