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[Resolved]  Aircel — online recharge failed but balance is deducted from my account

Address:Pune, Maharashtra, 411039
Website:www.aircel.com

I'd recharge my prepaid number for rs. 24 2g data from www.aircel.com and i didn't receive any data, but rs.24 is deducted from my account. I've recharged from aircel official website, but there is problem

Reference number for same is: jsbi[protected]igabzcrjo6
Recharge date: 07-sep-2017
Time: 10:15 p. M.

Please find a screenshot for the same. Get it resolved as soon as possible
+1 photos
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Oct 9, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2017
Aircel Customer Care's response Dear Customer (NikhilBan),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Sep 08, 2017
Updated by NikhilBan Ok
Sep 09, 2017
Updated by NikhilBan It's already been too many days and no response from your side, still how much extra time do you want?
Sep 09, 2017
Updated by NikhilBan Today at 5:08p.m. I got mail from Aircel, here is the screenshot that I have attached below, in which they clearly mentioning that they got record till the date 30th which of recharge Rs. 10, I think after of that they don't have any record of my recharges. In my 2nd screenshot I did another recharged on yesterday, and I got SMS, of which they don't have any record in their database, but I have. Ain't they doing some kind of fraud with me or do they thinks we are some kind of #########

Sep 09, 2017
Updated by NikhilBan And whenever I calls to the customer care(198), they have blocked my number by stating the reason of huge traffic in their service calls and just cutting down my calls. But whenever I calls from another Aircel number, they just receiving my calls. I think they are just doing money laundering from their customers in the name of online transactions.
Complaint comments 
3 Comments

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Comments

Dear Consumer,
We have just checked your issue. We contacted to Aircel India, if we finds any mistakes then we surely resolve your complaint.

Warm regards,
TRAI India Consumer Care.
Reply
NikhilBan's [Complaint's author] reply, Sep 9, 2017
Thank you TRAI
The Same thing also happened with me, I've also registered a complaint and I too didn't receive any data.
Reply
Aircel Customer Care's response, Sep 12, 2017
Verified Support
Dear AmitDD,
Please share your exact concern regarding Aircel services along with your Aircel number to assist you in the best possible manner.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Sep 20, 2017
Verified Support
Dear AmitDD,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
Just switch from Aircel, because Aircel unable to handle their customers, because their market is down, probably you will also face too many problems from Aircel
Reply
Aircel Customer Care's response, Sep 12, 2017
Verified Support
Dear Jayesh,
Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Sep 20, 2017
Verified Support
Dear Jayesh,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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