[Resolved] Aircel — Online recharge failures and ron responds

soloking143

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 6000087
Website:	epayment.aircel.com/aircelonlinerecharge

Today i have recharged my number 3 times. First time failed and two times it says as success. Quickly they detected money from my bank account and posted conformation on received notification on https://epayment.aircel.com/aircelonlinerecharge/. but balance has not added in my mobile account. They really had a worst service as usual. It really irritating. I can give them 1 out of 5. Very worst service. There is not even proper response of return the money back. They r so cool to answer. Totally 5 people were talking the same story and invalid reasons from their side. *
Useless aircel

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Jul 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Aircel Customer Care's response Dear Customer(soloking143),

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your issue:

Denomination of recharge:
Transaction/Reference id:

Warm Regards,
Aircel Social Media Team

Verified Support

May 31, 2017

Aircel Customer Care's response Dear Customer(soloking143),

We would like to inform you that we have checked your number and found that the transaction got failed from Aircel side. Hence, we request you to check with the bank for refund process.

Warm Regards,
Aircel Social Media Team