[Resolved] Aircel — online recharge,account got deducted but no recharge.

[Resolved] Aircel — online recharge,account got deducted but no recharge.

M Mapuia Pachuau from Raha, Assam

Hello there aircel, I recharged online on my number [protected] for rs 165 offering 500mb 2g/3g per day for 28days on 7 feb 2018. My account got deducted but i never got the recharge. I've tried thrice but no success. I got the same reply everytime saying that the transaction cannot be completed at this time. I would be very grateful if necessary action is taken by the concerned authorities. Yours sincerely, Mapuia pachuau +1 photos Was this information helpful? No (0) Yes (0)
Mar 13, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Feb 08, 2018 Aircel Customer Care's response Dear Mapuia Pachuau, We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Feb 08, 2018 Aircel Customer Care's response Dear Mapuia Pachuau, We would like to inform you that Post system validation it was found that the transaction of MRP 165 on the number [protected] on 07/02/2018 at 00:07:56 and 00:39:46 was failed. If the Bank Account got debited, the amount will refund automatically within 5 working days from the date of the transaction from Bank end. In case the amount not credited back after 5 working days, Kindly provide us the bank statement/bank certificate showing the debit against AIRCEL So that our team can take necessary action. Warm Regards, Aircel Social Media Team
Add a Comment	Share
Submit Close