[Resolved] Aircel — pack not activated

Zaman Hasan

from Lucknow, Uttar Pradesh

Address:

Allahabad, Uttar Pradesh, 211003

3days ago, i recharged rs94 (10gb 3gnight data) pack on my aircel number
[protected] via paytm and received the confirmation of successful recharge but
I'm not able to browse the internet. The package is not activated.
Please resolve this issue or return my money asap.
I've been using aircel since 3 years and no issue at all but aircel service is getting worst day by day and also customer care service is very bad.

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Nov 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by Zaman Hasan Rs94 pack still not activated.

Verified Support

Oct 24, 2017

Aircel Customer Care's response Dear Zaman Hasan,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Signal Bars:
Alternate No.:
Complete address with PIN Code:
Nearest landmark:
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 25, 2017

Aircel Customer Care's response Dear Zaman Hasan,

We would like to inform you that our team tried calling you but the number was not reachable. So, we request you to share an alternate number and suitable timings (between 10 AM to 5 PM) so that we can contact you accordingly.

Warm Regards,
Aircel Social Media Team