[Resolved] Aircel — paper bill

3 Reviews

bhaskarkhamkar on Nov 30, 2017

My name is mandakini khamkar i am using post paid connection aircel company sim card no [protected] since last eight years, paying dues update.
But now last months they send me bill rs.427 including late charges.
Aircel company send me my mobile dues bill after due date so how i will pay on due date some times they not send me bill then also i paid dues regular then also they add late charges. Eight months back i file complaint against aircel non receipt of paper bill till months they not send before due date and demand me late charges, i will not pay late charges i will pay actual charges.

Mandakini khamkar
[protected]

Complaint marked as Resolved Jan 3, 2018

Complaint Status

[Nov 30, 2017] Aircel customer support has been notified about the posted complaint.

Verified Support

Aircel Customer Care's response, Dec 01, 2017
Dear Customer (bhaskarkhamkar),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Aircel Customer Care's response, Dec 02, 2017
Dear Customer (bhaskarkhamkar),

We would like to inform you that as per your concern, as goodwill we have already waived off the late payment charges from your invoice hence, you can make the rest payment in order to enjoy uninterrupted services.

Warm Regards,
Aircel Social Media Team