[Resolved]  Aircel — Pathetic customer service and amount deducted

Address:	New Delhi, Delhi, 110062
Website:	www.aircel.com

Dear concern,


What a pathetic customer service i never had a bad experience like this ever before with your services i will talk about my concern later first i would like to tell you something about your customer service
I dont understand what type of people sitting there on your helpline they don't even know how to talk with customer.Second my concern is regarding for [protected], my father is using this number from more than 2 years yesterday
I recharged this number with 100 rupees and after that with 70 rupees total 170 rupees and after some time suddenly balance got deducted first i called on 121 and a girl picked the called and i choosed the language english on ivr wen i start talking she did not understand a single word on mine after i said can u talk to me in english she does't say any thing and after few second she disconnected the call and said "technical problem k karan hum apki sahayta nahi kar sakte ap 4 ghante k bad call kijiye" again i called on 198 and again a girl picked the call this time i speak in hindi i asked "k apke system me koi problem chal rahi hai kya" she said no sir after that i told him about my concern
She said a service got actiated on your number by dialing ussd code *121*98# and 98 rupees got deducted for this i told him that no one dialed this ussd number my father never used any servise from aircel and even never dialed 121 he used to dialed *125# always to check the balance i asked him to refund this amount she said it cant be refund i said i want to talk with your senior she said ok and put my call n hold and after some time
She said that every senior is busy no one can talk to you same this happen again when i insist her but i did not get any revert after that i said i will comlaint regarding this she said ok do whatever you want and cut the call,
Now tell me if these guys can not talk to me in english why you providing language select option on ivr. In my family there are 4 members are using aircel number i am going to close all these numbers today itself please take action against them