Aircel — Pathetic & worst service (Balance deduction)

Address:Hyderabad, Andhra Pradesh
Website:www.aircel.com/AircelWar/appmanager/aircel/ap

I (Yudhister shukla) my contact no is +91880106xxxx have been using aircel since last 4 year plus. I am getting network issues from past 2 months but i am still continuing its service because of its past relation …….But when my balance of r. S 20 (Inr)
Which was deducted on 20th sep 15 at around 8am when i call to customer care at 198
Lady has taken my call and said 20 r. S has been debited for some wap services which i have never heard and taken complaint for that by ref to complaint no :
I have number of complaint no’s
Complaint taken on 20 - sep - 2015 9:02am (1 - [protected]) status (Open)
Complaint taken on 20 - sep - 2015 8:44 am (1 - [protected]) status (Closed)
Complaint taken on 16 - sep - 2015 18:13 pm (1 - [protected]) status (Closed)
Complaint taken on 14 - sep - 2015 9:30 am (1 - [protected]) status (Closed)
Complaint taken on 14 - sep - 2015 9:10 am (1 - [protected]) status (Closed)
Complaint taken on 14 - sep - 2015 8:40 am (1 - [protected]) status (Open)
For balance deduction. Daily i am calling to customer care.
I am fed up with calling….
My balance was debited
I am fed up with aircel balance deductions & network issues
Good play game by aircel customer care….!

I have the entire recordings i need a resolution and also i will be forwarding mail to appellate authority
But no resolution yet
I require mail with resolution..
Pathetic service

Thanks & regards
Yudhister shukla
Email id : [protected]@ymail.com
Ph :[protected]
Hyderabad
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Comments

Hi Yudhistershukla

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Hi Yudhistershukla,

Kindly note that NDTVVALPACK download has happened on your account and hence Rs 20 was charged for the same.
We would not be able to provide any waiver for the downloaded content. Kindly ignore any chargeable links while browsing and also keep the pop up blocker as off in the handset settings to avoid such activations. Suggest you to change the homepage to anything else than the Aircel wap portal.

Regards,
Aircel

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