[Resolved]  Aircel — Plan conversion from postpaid to prepaid

Address:Chennai, Tamil Nadu

hi, I am Muthuraman and i have been using aircel for the past 8 year with 3 connections. Currently i am working in abroad and i am not using the service.hence i would like to convert my post paid plan to pre paid.I have called customer care and they told me that i have to come and write a letter with my id proof and address proff.Right now i am not in the situation so i can not do the same.Could you please change my plan from post paid to prepaid. My Aircel Number : [protected], [protected] I need to convert this both no to pre paid Thanks
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Aug 14, 2020
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Hi Muthuraman,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Dear Muthuraman,


Thanks for sharing your concern with us, To migrate from postpaid to prepaid you will have to visit the aircel store with the following details :
Address proof
Signature for verification


Regards
Aircel social care team

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