[Resolved] Aircel — Pocket internet related & wrong information from customer care | |||||
I Ankit Agarwal, is the customer of the Aircel with the mobile number [protected], i had call on the aircel customer care for seeking the details that i am unable to activate the scheme which is available under ussd code *121# special offer option Rs.53/- i will get 1 gb internet for 30 days validity but i was unable to to activate the same on ussd, so i had called on the customer care and i told the same. but they have told me that i have to do the recharge normally than i will get the sdame, but still i hvae not recived the validty for 30 days. i called the customer care for the same twice and tried to escalate the case as well but it was disconnected from our end again n again, now my customer care number is also showing blocked. than i tried to applleate team too today but the number was showing switched off continously. so request you to take the proper action for all the above mentioned complaints and get back to me on with the proper solution. Ankit Agarwal [protected]/[protected] Was this information helpful? | |||||
Jan 6, 2016 Complaint marked as Resolved complain has been resolved but without taking appropriate action on the executives.
thanks, atleast you have extended my validity of internet pack Aircel customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
awiating resolution with the proper action taken by your team towards your team member.
as because of the small mistake from their end, the case has been major. now i m awaiting the positive resopnse
as because of the small mistake from their end, the case has been major. now i m awaiting the positive resopnse
Hi Ankitagarwal654,
As per your complaint we have extended the validity to 30th Jan 2016 for PI-53 recharge.
You can continue recharging from *121# for extra benefit however you can also enjoy the same via Gift Box recharge from retailer *150#.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
As per your complaint we have extended the validity to 30th Jan 2016 for PI-53 recharge.
You can continue recharging from *121# for extra benefit however you can also enjoy the same via Gift Box recharge from retailer *150#.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in