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Aircel

[Resolved]  Aircel — Poor customer service from aircel

Address:635126

Sir/ Madam,

I am Karthikeyan. I am using Aircel Postpaid Number about 2 years. On last three month my mobile bill is very high. my business level in very low. I already raised complaint on Dec 2nd 2016. There was no response. So that I raised 3 more times the same complaint. But still I didn't get any response from aircel. If the plan I am increasing means they response with in 1 or 2 weeks. But I reduced my plan from previous plan thy need 3 months time to change.

Even though i raised my complaint before 5 months. Still they did't response for my complaint. Now I need to change my number postpaid to prepaid.
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Jun 6, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
May 02, 2017
Updated by karthitkk SIM card Holder Name : Aravinthkumar K
Verified Support
May 03, 2017
Aircel Customer Care's response Dear Customer (karthitkk),

We are forwarding your issue to our team. Kindly allow us some time to get back to you.

Thanks and Regards,
Aircel Social Media Team
Verified Support
May 04, 2017
Aircel Customer Care's response Dear Customer (karthitkk),

We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Thanks and Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

I bought a aircel sim i waited for 3 days but my sim is not working please activate my sim no [protected]
Reply
Aircel Customer Care's response, May 4, 2017
Verified Support
Dear Navneet nmr,

We are forwarding your concern to the team. Meanwhile, please share your alternate number.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, May 6, 2017
Verified Support
Dear Customer (Navneet nmr),

We hope that our team got in touch with you and your concern has been resolved.
Please feel free to let us know in case of any further assistance.

Thanks and Regards
Aircel Social Media Team

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    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
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    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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