[Resolved]  Aircel — port message not sent

Address:Raigad, Maharashtra, 402107

I want to port my aircel number.

Message not send to 1900, but massage was sent to ather contact only not sent massage to 1900 number.

My mobile no-[protected].

Even i called their complaint number 198 but not satisfy.

So please solve my issue urgently. Because my residence there are no network available so no any incoming call and outgoing call available.
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Sep 25, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2017
Aircel Customer Care's response
Dear Customer (madan07),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Alternate No.:
Signal Bars:
Complete address:
Landmark:
Specific location of issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team
Verified Support
Aug 25, 2017
Aircel Customer Care's response
Dear Customer (madan07),

We'd like to inform you that your location is located at far distance from our nearest serving site (approximately 1.2 km) due to which the network coverage is poor at your location.

Further, the services of your number are completely active so we request you to try sending message while being in range.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Respected sir, unexpectedly I choose masti mall pack . For that they deducted 35 rupees. I don't want that pack. Kindly unsubscribe the masti mall pack to my number [protected]. Kindly do the favor to as earlier
Aircel Customer Care's response, Aug 4, 2017
Verified Support
Dear Nirmala Varsha,

We would like to inform you that the VAS (MastiMall) has already been deactivated on your number (9965864076) on the same day when was activated i.e. 27/07/2017 and also Rs 35 had been refunded on the same day.

Further, we suggest you type STOP and send it to 155223 OR you can call on our toll-free number 155223 to deactivate any VAS on your number.

Warm Regards,
Aircel Social Media Team

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