[Resolved] Aircel — port msg issue

Vikasgupta10893

from Delhi, Delhi

Address:

New Delhi, Delhi, 110059

I am sending sms to 1900 from last 20 to 25 days, but always it says, ' failed to send message'.
I called to customer care, but they said ' there is no problem in our service '
Please! Please! Please
Request to help me and provide the upn no asap so that i can port my number
Please take this request on top priority as i am facing this issue from last 25days.
Early response and action will be appreciated.

Details
Port number [protected]

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Nov 17, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Aircel Customer Care's response Dear Customer (Vikasgupta10893),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

Oct 03, 2017

Updated by Vikasgupta10893 Content/format of the Port SMS sent: PORT [protected] to 1900

Screenshot of the error message received while sending the Port SMS: attached

Request you to provide UPC number asap.

Verified Support

Oct 04, 2017

Aircel Customer Care's response Dear Customer (Vikasgupta10893),

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

Oct 04, 2017

Updated by Vikasgupta10893 Dear team,

I have requested to port my no from Aircel to Airtel.
As I discussed with Airtel executive in Airtel store that they require some approval from Aircel side after this your Airtel sim will activate.
So I request to you plz do this approval on priority basis so that I can use my number as current sim (aircel) is not working and one more thing Aircel store executive asking for rs 100 for sim replacement.

Please assist me on priority.i'll be thankful for you if you can asap for me.

Contact me on [protected]

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Comments

rakesh water

from Sirsilla, Telangana

I want call list my [protected]

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Customer (rakesh water),

We request you to visit your nearest Aircel store along with the following documents to get the call details of your number:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

shadab mattoo

from Noida, Uttar Pradesh

Deactivate NDMC170317SMS2 pack

Aircel Customer Care's response, Oct 4, 2017

Verified Support

Dear Shadab,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:
Error Received :
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 12, 2017

Verified Support

Dear Shadab,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team