Aircel — port number not being provided

Hi,
I have been suffering from network issue for last few weeks.
I am trying to port out my aircel number to other numbers but i'm not able to get the port number. I have requested or sent the sms several times to the port request number which is 1900 but i didn't get the response back. I also tried to call aircel helpline as well as complaint number but they are not connecting the call to the customer support. Feeling helpless.

My aircel mobile number is: [protected]
My alternate number is : [protected]