[Resolved] Aircel — porting code request

Ravindra Keswani

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302018

Hi,

I have requested many time to your customer service on dated 2nd Jan, 18 and store representatives on dated 23rd Jan, 18 but they are unable to provide me porting code for my AIRCEL MOBILE NO# [protected] . I had also recevied call from Aircel customer service about not to raise any SR# in this matter through any media, even tried to message through my Aircel number [protected] on 1900 but its getting failed.

Ravindra

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Mar 13, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Aircel Customer Care's response Dear Ravindra,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Jan 29, 2018

Updated by Ravindra Keswani format which i am using is "PORT[protected]" and i am trying to send it on 1900. I cant share the screenshot since messages are not delivering at 1900 by your server. Almost all Aircel users are facing same issue as i saw on your Gaurav Tower, Jaipur store.
Your staff is even not able to talk in polite manner and asking us to do whatever we can. I am also working as customer service person in a private company, but we are not allowed to talk in such manner. I still don't understand how your company can leave a idiotic person on front desk with foolish language.

Verified Support

Feb 09, 2018

Aircel Customer Care's response Dear Ravindra,

We would like to inform you that your issue has been resolved now and you can generate your UPC.

Warm Regards,
Aircel Social Media Team