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Aircel

[Resolved]  Aircel — porting msg failure

Address:Jaipur, Rajasthan

I want to port my mobile number. I tried many times to send porting sms but every time it failed. I called too much time to 198 but they didn't solve my issue. Why u r not accepting my porting request. I m suffering by this problem from one month. Very poor coustmer care service. I [censored] don't solve my problem now then i have only one option to complain in trai. Bcoz this is our right to port our number any time we want.
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Jan 19, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2017
Aircel Customer Care's response Dear Ayush (Ayush0000),

Thank you for the acknowledgment. Assuring you best services in future.

Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

I want to port my aircel number. I send message on 1900 with msg PORT [protected]. But same is not going. Every time it shows msg not sent.
Pls provide me my port code.
Reply
Aircel Customer Care's response, Dec 16, 2017
Verified Support
Dear Customer (Omkar Ambokar),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 19, 2017
Verified Support
Dear Customer (Omkar Ambokar),

As per our team, informing that your message of Port Out has been sent successfully and also UPC has been shared with you on the concerned Aircel number.

Warm Regards,
Aircel Social Media Team
Today my problem solved.thank u so much.
Reply

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