[Resolved] Aircel — postpaid bill cancellation-[protected]

u.venkat Siva

from Coimbatore, Tamil Nadu

Address:

600045

Hello sir, i have properly cancelled my aircel postpaid plan ([protected]) by reaching my nearest aircel office in west tambaram, chennai, by signing and giving proof. But later the customer care called and asked to pay the aircel bill for months even after i explained that i have cancelled. Now they are telling that you will receive legal notice for not paying the bill. I'm a genuine customer and check my transaction i didn't even failed to pay my bill on time, but how can i pay the bill without even using the number for months. Please give me a solution to this. Please cancel my number, i'm really frustrated. I lost my hope and trust on aircel now, i even don't refer anyone to use this network. My current number [protected].

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Feb 10, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

Aircel Customer Care's response Dear Customer (u.venkat Siva),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 28, 2017

Aircel Customer Care's response Dear Customer (u.venkat Siva),

As per our team, informing that our team is trying to reach you on the number ([protected]) since morning but the calls were unanswered.
Please share the convenient time to discuss and proceed further.

Warm Regards,
Aircel Social Media Team